Alpha Greeno Policies – Alpha Greeno

Alpha Greeno Policies

Alpha Greeno Language Centre Policies

1.0 Public Holidays & Semester Break

The centre is open on all public holidays.
Classes will only be closed during semester breaks or unforeseen circumstances.
The centre will inform parents in advance to make necessary arrangements
for affected classes.

2.0 Fines and Discipline

Alpha Greeno does not condone physical punishment. Disciplinary measures will be
enforced through a points deduction system (Greeno points).
Parents
will be contacted when necessary and are expected to cooperate in ensuring
productive student behavior in class.

3.0 No Recording in Class

Students are prohibited from using handphones or electronic devices during class
unless prior permission is granted by the teacher.

4.0 Attending Classes

Staff will be present at the centre 15 minutes before the commencement of any
class.
Students under 12 years old will be supervised at the ground floor for 10 minutes
after class. If parents are late, students will be taken back to the
centre, where parents must fetch them directly.

5.0 Missed Classes

Parents are encouraged to inform the centre if a student cannot attend class.
Make-up classes can only be conducted via online Zoom. No refunds or compensation
will be provided for missed lessons.
For a new semester, students who cannot attend the first few lessons must pay
the full semester fee to reserve their seats. If no response is received
after the first class, the seat may be released to new students.

6.0 Temporary Class Changes

Temporary class changes require a minimum of 7 days’ prior notice via WhatsApp.
Approval is subject to management discretion and seat availability.
Replacement classes can only be conducted online via Zoom.

7.0 Class Transfers

Permanent transfers to a different class time or level require discussions with the
class teacher and principal. Approval is subject to seat availability and
suitability.

8.0 Class Cancellations

The centre may temporarily cancel classes due to unforeseen circumstances.
Students will be required to attend alternative classes.
No refunds or replacements will be provided for cancellations due to force
majeure events.

9.0 Health-Related Exclusions

Students showing symptoms of communicable diseases may be excluded from classes.
Parents are required to inform the centre of any such illnesses.

10.0 Disciplinary Matters

Students must follow the rules outlined in the Student Handbook or announced by the
Principal.
The centre reserves the right to withdraw a student for serious disciplinary
or behavioral issues.

11.0 Payment of Fees

Fees must be paid one week before the start of a new semester. Seats will be
released to other students if payment is not received on time.
Late payments may incur additional charges.

12.0 Refund Policy

Fees are non-refundable, non-transferable, and non-adjustable except under
specific circumstances, such as prolonged hospitalization.
Requests for refunds must be made within 14 days of the first class and include
supporting documentation.
Approved refunds will be prorated, deducting relevant costs, and processed within
60 days for cash/cheque/wire transfer payments and 120 days for credit
card payments.

13.0 Damages to Property

Students and parents are responsible for costs related to breakages, loss, or
damages caused by the student to the centre’s property.

14.0 Personal Injury & Losses

The centre is not liable for personal injuries or losses incurred while on the
premises. Students are advised not to bring valuables to class.

15.0 Policy Updates

All terms and conditions are subject to change without prior notice.

16.0 Additional Coaching Programs

Any additional coaching requested by parents will incur extra charges.

17.0 Registration

Registration must be completed with the appropriate form and signature from a
parent/guardian if the student is under 18.
By registering, parents and students agree to all terms, conditions, and
policies outlined.

18.0 Fee Adjustments

The centre reserves the right to increase fees in exceptional circumstances.
However, fee increases will not apply to payments already made.

19.0 Privacy Notice

Personal data provided during registration will be stored securely within Malaysia
and accessed only by staff as needed. The centre complies with the
Personal Data Protection Act 2010 and will not share personal data without
consent unless required by law.

20.0 Learning Materials

Replacement fees will be charged for any lost or damaged learning materials, including
textbooks, workbooks, and handouts.

21.0 Technology Use in Learning

Students are prohibited from using electronic devices unless permission is given by
the teacher for educational purposes.
Devices used for educational purposes must adhere to strict guidelines:
- Used only for assigned tasks.
- Avoid accessing non-educational content.
- Follow teacher instructions.
- Ensure minimal distractions to peers.

22.0 Late Arrival Policy

Students are expected to arrive on time to avoid disrupting the class. Repeated
lateness will be addressed with parents.

23.0 Anti-Bullying and Respect Policy

The centre maintains a zero-tolerance policy for bullying, including physical,
verbal, social, or digital harassment.
Bullying incidents should be reported immediately and will be handled
confidentially.
Consequences for bullying include parental involvement, point deductions, or in severe
cases, temporary or permanent exclusion from the centre.
Students are expected to maintain a respectful and inclusive learning environment.

By enrolling in Alpha Greeno, students and parents
acknowledge and accept all policies outlined above.

1.0 公共假日和学期休息

中心在所有公共假日都开放。

中心仅在学期休息期间或由于任何不可预见的情况下关闭。因此，我们将尽最大努力提前通知您，以便您为受影响的课程做安排。

2.0 罚款和处罚

在Alpha Greeno，我们不容忍体罚。但是，我们会扣除学生的Greeno。

如果有必要，我们将与家长沟通。我们期望家长在确保学生在课堂上表现良好方面给予最大的配合。

3.0 禁止在教室内录音

学生在上课期间不得使用手机/电子设备/通讯设备。但是，如果有需要，可以向老师申请使用许可。

4.0 上课

Alpha Greeno的员工会在任何课程开始前15分钟到达中心。

Alpha Greeno的员工会在课后陪同所有12岁以下的学生在一楼等待10分钟。

如果家长不能在10分钟内接学生，所有学生将在10分钟后返回中心。家长需要上楼到中心接孩子。

5.0 不上课

家长应该在学生无法上课时及时通知中心。

如果学生错过了任何课程，只能通过在线Zoom课程进行补课。

对于任何缺课不会进行退款或任何补偿。当新学期开始时，如果学生不能参加新学期的前几节课，他/她需要全额支付学期费用，因为座位已为所有现有学生保留。

如果我们在新学期的第一节课开始后没有收到学生的任何回应，我们保留将他/她的座位开放给新学生的权利。如果座位已被其他学生占用，他/她将无法参加相同的上课时间。

6.0 临时更换班级

如果学生因任何原因希望更换班级，请在上课开始前至少7天通过WhatsApp通知我们。此类请求的批准权由管理层决定。我们将尽量满足所有合理的转班请求，但取决于位置的可用性和我们对每个学生最合适课程的评估。由于座位有限，所有替换课程只能通过在线Zoom进行。不允许通过实体方式进行替换。

7.0 转班

如果学生希望转到另一个班级时间或水平，请与学生的班级老师和校长讨论。所有转班必须得到班级老师和校长的同意。我们将尽量满足所有合理的转班请求，但取决于位置的可用性和我们对每个学生最合适课程的评估。

8.0 取消课程

中心有权由于不可预见的情况暂时取消课程。因此，学生需要参加替代课程。

中心有权因不可抗力而取消课程。如果课程因不可抗力取消，则不会有替换和退款或积分。

9.0 由于健康问题而排除学生参加课程

中心有权排除任何具有可能表明传染病存在的症状的学生参加课程。家长需要向Alpha Greeno的成员报告所有传染病。

10.0 纪律事项

学生必须遵守中心在学生手册中设定的规则，或者校长不时发布或宣布的规则。

中心有权要求学生立即撤回并回家，对于严重的纪律或行为问题，或者如果校长认为这符合学生或他们的同龄人的最佳利益。

11.0 缴费

所有费用必须在新学期开始前1周支付。如果在此时间之前未支付费用，座位将被释放给其他学生。中心对因座位被释放而导致的任何缺课不负责。付款可以通过现金或银行转账进行。中心有权对任何未付费用收取滞纳金。

12.0 学费退款

一旦支付的费用不可在任何未来情况下退款、转让或调整。然而，我们只会在以下情况下考虑给予退款和积分：

• 严重疾病导致住院超过60天；

• 对此类退款的要求应在第一节课开始后14天内提出。

• 当我们认为有必要时，我们可能要求提供适当的书面证据来支持此类请求，我们保留不给予退款或积分的权利。

• 如果学生与中心达成协议，经扣除所有相关费用后，仅最多50％的学费基于剩余课程的比例将被退还。退款期限将从付款日期开始不超过60天（现金/支票/电汇付款）或不超过120天（信用卡付款）。此类付款的收据必须退还给Alpha Greeno。

13.0 财产损坏

父母和学生应对学生对场地造成的任何损坏、丢失或损坏的费用负责。

14.0 个人受伤、损失

中心对学生在中心内的存在而导致的任何个人受伤或损失不负责任。因此，建议不要将贵重物品带到中心。

15.0 所有条款和条件均可能在未经事先通知的情况下更改。

16.0 额外辅导项目

如果家长要求任何额外的辅导项目，需要支付费用。

17.0 注册

您签署完成注册（如果学生未满18岁，必须有家长/监护人签名）

我已经仔细阅读并充分理解了有关Alpha Greeno学费、费用、取消和退款政策的所有条款。我也阅读并理解了我注册的课程笔记和所有材料。我在此证明本注册表中提供的信息是准确完整的。

18.0 费用

中心有权在特殊情况下随时增加费用，但如果已经支付费用，则不会适用费用增加。

19.0 隐私声明-个人数据保护法2010

个人数据保护法2010年于2013年8月生效。它要求所有教育企业告知客户，他们将以任何方式收集、记录、存储和处理其个人数据。企业还必须获得客户对其个人数据处理的同意。

因此，Alpha Greeno（公司）通知您，在报名测试和注册过程中提供的个人数据将由公司在物理上和电子上存储。存储将仅在公司位于马来西亚境内的地点进行，对您的信息的访问将受限于有工作需要查看或处理信息的公司员工。您的个人数据将不会被知情的转移给公司未雇用的任何第三方，也不会被知情的转移到境外。

20.0 学习材料

如学习材料（如教材、练习册、讲义）遗失或损坏，家长/学生需支付更换费用。

21.0 学习中的技术使用

学生不得使用电子设备，除非获得老师许可。
经许可后，学生需严格遵守以下规则：

仅用于指定的学习任务。
不得访问与学习无关的内容。
遵循老师的指导。
确保不会分散其他学生的注意力。

22.0 迟到政策

学生应准时到课，以避免打扰课堂秩序。家长将被通知学生频繁迟到的情况。

23.0 反欺凌与尊重政策

中心对欺凌采取零容忍政策，包括身体、言语、社交或网络欺凌。
家长和学生应及时报告欺凌事件，所有报告将保密处理并迅速调查。
欺凌行为的后果包括：

家长介入。
扣除 Greeno 分数。
情节严重时，可能被暂时或永久开除。

学生应在课堂上始终保持尊重和包容，营造积极的学习环境。