Alpha Greeno Policies

1.0 Public Holidays & Semester Break

The centre is open on all public holidays.

The centre is only close during semester break or due to any unforeseen circumstances. As such, we will try our very best to inform you in advance so that you could do an arrangement for the affected classes.

2.0 Fines and punishment

In Alpha Greeno, we do not condone physical punishment. However, we would deduct the Greeno of the students.  

If there is a need, we would communicate with the parents. We expect parents would give their fullest co-operation in ensuring students have productive behaviour in the class.  

3.0 No recording is allowed in the classroom


Students are refrained from using their handphones/electronic devices/communication devices during class. However, should there is a need, permission could be obtained from the teacher for such usage.


4.0 Attending Classes

Alpha Greeno’s staff will be in the centre 15 minutes prior commencement of any class. 

Alpha Greeno’s staff will accompany all students below 12 years old at the ground floor for a buffer time of 10 minutes after class. 

If parents can’t pick the students within 10 minutes, all students will return to the centre after 10 minutes. Parents need to go up and fetch the children from the centre.

5.0 Not Attending Classes


It is a good practice for parents to inform the centre if students can’t attend the class. 

Should a student miss any class, a replacement can only be done via Online Zoom Class. 


No refund or any compensation will be made for any missed lesson. When a new semester has commenced, If students are can’t attend the first few lessons of the new semester, he/she is required to pay the semester fees in full because the seats have been reserved for all existing students. 


If we don’t hear any response from the student after the commencement of the first class in a new semester, we reserve the rights to open his/her seat to new students. If the seat has been taken by other students, he/she will not be able to attend the same time slot.


6.0 Temporary Change of Class


Should a student wish to change class for any reason, please inform us via Whatsapp, at least 7 days prior to the commencement of the class. The approval for such a request lies at the discretion of the management. We will try to meet all reasonable transfer requests, subject to the availability of places and our assessment of the most appropriate course for each student.


7.0 Transfer of class 

Should a student wish to transfer to another class time or level, please discuss this with the student’s class teacher and principal. All transfers must be agreed upon by the class teacher and the Principal. We will try to meet all reasonable transfer requests, subject to the availability of places and our assessment of the most appropriate course for each student.


8.0 Cancellation of Class

The centre reserves the right to temporarily cancel classes due to unforeseen circumstances. As such, students are required to attend alternative classes. 

The centre reserves the right to cancel classes due to force majeure. If classes are cancelled due to force majeure there will be no replacement and no refunds or credits will be given.

9.0 Exclude students from classes due to health issues

The centre reserves the right to exclude any student from lessons with symptoms that may suggest the presence of a communicable diseases. Parents are required to report all communicable disease to a member of Alpha Greeno. 

10.0 Disciplinary matters

The Student must abide by the centre’s rules as set out in the Student Handbook or as may be published or announced by the Principal from time to time.

The centre reserves the right to require a student’s immediate withdrawal and return home, for serious disciplinary or behavioural matters or if in the judgement of the Principal this is in the best interests of the Student or their peers. 

No fees will be refunded if the student is expelled from school due to disciplinary issues.

11.0 Refund of school fees

Fee once paid is not refundable, transferable or adjustable under any circumstances in future. However, we will consider giving refunds and credits only under the following circumstances:

•    Serious illness requiring overnight hospitalisation for more than 60 days;

•   Requests for such refund should be made within 14 days after commencement  of the first class.

•    When we deem it necessary, we may ask for appropriate written evidence to support such requests and we reserve the right not to give a refund or a credit.

•   Should an agreement is reached between the students and the centre, after deducting all relevant cost incurred, only up to a maximum 50% of school fees based on the remaining classes on pro-rated will be refunded. The period of refund will take not more than 60 days for cash/cheque/wired transfer payment and not more than 120 days for credit card payment from the date of payment. The receipt for such payment must be returned to Alpha Greeno.

12.0 Damages to property

The Parent and Student are liable for the cost of any breakages, loss or damage caused by the student to the premises.

13.0 Personal Injury, losses

The centre will not be liable for any personal injury, or losses, arising from the student’s presence in the centre. Hence, it is advisable not to bring valuable belongings to the centre.


14.0 All terms and conditions are subject to changes without prior notice.

15.0 Additional Coaching Programme

Should parents request any additional coaching programme, it is chargeable. 

16.0 Registration

You sign to complete your registration (if students under the age of 18 must be a parent/guardian signature)

I have carefully read and fully understood all the terms pertaining to the tuition, fees, cancellation and refund policies of Alpha Greeno. I also read and understand the course notes and all the materials that I have registered. I hereby certify that the information provided in this registration is accurate and complete. 


17.0 Fees

The centre reserves the right to increase the fees at any time in exceptional circumstances, but fee increases will not apply if payment has already been made.

18.0 Privacy Notice – Personal Data Protection Act 2010

The Personal Data Protection Act 2010 came into force in August 2013.  It requires all educational businesses to inform customers that they will collect, record, store and process their personal data in any way.  Businesses must also obtain their customers’ consent to the handling of their personal data.

Therefore Alpha Greeno (the Company) informs you that the personal data that you provide during placement testing and registration will be stored both physically and electronically by the Company.  Storage will be only within the Company’s premises, wherever they may be within Malaysia, and access to your information will be restricted to Company staff who have a working need to see or handle it.  Your personal data will not knowingly be disclosed to any third party not employed by the Company nor will it knowingly be transferred to any place outside Malaysia.

The main purposes for which the Company will use your personal data include:

i.         Internal market research and planning;

ii.         Marketing, promotional and related activities organised by or for the Company 

19.0 Greeno

Greeno awarded is not refundable, transferable or exchangeable for cash under any circumstances in future. 

Greeno can be utilized only in the campaign announced by the centre. 

Upon discontinuation of the course, the student’s Greeno will be stored in Greeno Bank Reserve. Number of such Greeno is the last received Greeno Bank Statement. It will be valid for 2 years. It will be restored once the student joins back.

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