Enquiries
Enquiries – sending
Opening
· We are interested in ___ as advertised recently in ___.
· We have received and enquiry for your ___
· I was interested to see your advertisement for ___.
· I understand you are manufacturers of ___ and should like to receive your current catalogue.
Main section and close
· When replying, please also include delivery details.
· Please also state whether you can supply the goods from stock as we need them urgently
· If you can supply suitable goods, we may place regular orders for large quantities
Enquiries – replying
Opening Main section and close
· Thank you for your letter of___ . As request we enclose___.
· I was pleased to learn that you are interested in our ___.
· Thank you for your enquiry dated ___ regarding ___.
Action and close
· We look forward to receiving a trial order from you soon.
· We shall be pleased to send you any further information you may need.
· Please give me a call if you have any questions.
· Please let me know if you need any further details.
Quotations, estimates and tenders
Quotations,
estimates and tenders – Request
Opening
·
Please quote for the supply of ___ .
·
Please send me a quotation for the supply of
___.
·
We wish to have the following work carried out.
Closes
·
As the matter is urgent, we should like this
information by the end of this week.
·
If you can give us a competitive quotation, we
expect to place a large order.
·
If your prices compare favourably with those of
other suppliers, we shall send you an early order.
Quotations,
estimates and tenders – Replies
Opening
·
Thank you for your letter of ___.
·
We thank you for your enquiry of ___ and are
please to quote as follows:
·
We are sorry to learn that you find our
quotation of ___ too high.
Closes
·
We hope you will find our quotation satisfactory
and look forward to receiving your order
·
We shall be pleased to receive your order
·
As the prices quoted are exceptionally low and
likely to rise, please place your order without delay.
·
As our stocks of these goods are limited, we
suggest you place an order immediately.
Orders
and fulfilment – sending
Openings
·
Thank you for your quotation of ___ .
·
We have received your quotation of ___ and
enclose our official order form.
·
Please supply the following items as soon as possible:
Closes
·
As these goods are needed urgently, we look
forward to prompt delivery.
·
Please acknowledge receipt of this order and
confirm that you will be ale to delivery by ___.
·
We hope to receive your advice of delivery
within the next two days.
Orders and fulfilment
Orders and fulfilment – sending
Openings
· Thank you for your quotation of ___ .
· We have received your quotation of ___ and enclose our official order form.
· Please supply the following items as soon as possible:
Closes
· As these goods are needed urgently, we look forward to prompt delivery.
· Please acknowledge receipt of this order and confirm that you will be ale to delivery by ___.
· We hope to receive your advice of delivery within the next two days.
Orders and fulfilment – acknowledging
Openings
· Thank you for your order dated ___.
· We are sorry to inform you that the goods ordered on ___ cannot be supplied.
Closes
· We hope that the goods reach you safely and you will be pleased with them
· We hope you will find the goods satisfactory and look forward to receiving your further orders
· We are pleased to stay that these goods have been despatched today (Will be despatched in ___ / are now awaiting collection at ___ ).
Invoicing and settlement
Invoicing and settlement – Payment Due
Openings
· Enclosed is our statement for the quarter ended___ .
· We enclose our statement to 31 ___ showing a balance of RM ___.
· We are sorry it was necessary to return our invoice number ___ for correction.
Closes
· Please let us have your credit note for the amount of his overcharge.
· Please make the necessary adjustment and we will settle the account immediately.
· We apologise again for this error and enclose our credit note for the overcharge.
Invoicing and settlement – Payments made
Openings
· We enclose our cheque RM ___in payment for goods supplied on ___.
Closes
· Please let us have your credit note for the amount of his overcharge.
· Please make the necessary adjustment and we will settle the account immediately.
· We apologise again for this error and enclose our credit note for the overcharge.
Letters requesting payment
Letters requesting payment – first application
· We notice that your account, which was due for payment on____, is still outstanding.
· It seems that our invoice number ___ for RM ___ remains unpaid.
· We have not yet received the balance of our ___ statement amounting to RM ___.
· As our statement may have gone astray, a copy is attached. Please pass this for immediate payment.
· We hope to receive your cheque by return.
· We look forward to receiving your payment soon.
Letters requesting payment – Second application
· We have not received a reply to our letter date____ for settlement of RM ____.
· We are disappointed not to have received a reply to our letter dated ____ requesting settlement of our statement.
· We hope you will deal with this without further delay.
· We must ask you to settle this account immediately.
· We hope you will make arrangements to pay the amount outstanding immediately.
Letters requesting payment – third application
· We wrote to you on ___ and again on___ regarding the amount owing on our invoice number ___ .
· We have had no reply to our previous request for payment of our ___ statement.
· We are disappointed that we have had no replies to our two previous applications for payment of your outstanding account.
· Unless we receive your cheque in full settlement by ___ we shall have no option but to instruct our solicitors to recover the amount due.
· Unless we receive your full payment by the end of this month, we shall be compelled to take further steps to enforce payment.
· We still hope you will settle this account without further delay, otherwise we shall have to take legal action.
Credit and status enquiries
Credit and status enquiries – suppliers’ request for references
· Subject to satisfactory references, we shall be glad to provide the open account facilities requested.
· We hope you will supply the usual trade references so that we can consider open account terms.
· We will be in touch with you as soon as references are received.
· It is our usual practice to request references from new customers, and we hope to receive these soon.
Credit and status enquiries – Customers supply references
· Thank you for your letter of ____ in reply to our request for open account terms.
· We have completed and return your credit application form.
· The following firms will be pleased to answer your enquiries…
· For the information required please refer to our bankers, who are…
Credit and status enquiries – suppliers take up references
· XYZ has give us your name in connection with his (her, their) application for open account terms.
· We have received a large order from ABC, who have given your name as a trade reference.
· We will appreciate any information you can provide
· Any information provided will be treated in strictest confidence.
· Please accept our thanks in advance for any help you can give us.
Credit and status enquiries – Replies to references taken up
· We welcome the opportunity to report favourably on___ .
· Thank you for your letter requesting a reference for ___.
· The firm mentioned in your letter of ___ is not well known to us.
· We would not hesitate to grant this company credit up to RM ____.
· This information is given to you in confidence and without any responsibility on our part.
This information is given on the clear understanding that it will be treated confidentially
